The importance of regular maintenance on your heating and cooling equipment cannot be stressed enough. Not only does maintenance prolong the life of your equipment, but MillTown’s licensed technicians have the opportunity to identify issues before they become problematic. That’s exactly what happened to this Bedford customer. When MillTown Plumbing, Heating, AC, Drain Cleaning, and Electric was inspecting this customer’s heating system, making sure it was ready to go for this winter, it was noticed that there were issues. Specifically, the exhaust flue had begun rotting and was letting carbon monoxide (CO) into the client’s home. After discussing options, the solution was a 95% furnace replacement in their Bedford, MA home.
Furnace and Heat Pump Inspection
A heating system inspection won’t just identify issues with your furnace’s exhaust flue. These inspections are in-depth checks to make sure everything is working properly and safely. Here is a list of what is checked during a heating inspection:
Gas lines
Heat exchanger
Exhaust vents
Blower motor
Condensate pump
Condensate drain line
Wiring
Ductwork
Air filters
Evaporator coil
As you can see, this list is extensive. It is critical to your family’s safety and health to make sure your heating and AC system is working properly.
Old 80% Furnace
Symptoms of a Failing 80% Furnace and Heat Pump
Older 80% furnace and heat pump combinations are designed to last up to 15 years when properly maintained. If your 80% furnace is an older unit, you may experience any of the following symptoms:
Reduced heat output
Strange noises
Discolored pilot light
Frequent cycling on and off
Increased heating bill
Reduced airflow
Refrigerant leaks
Benefits of a 95% Furnace Replacement in Your Bedford Home
With a new, replacement 95% furnace, there are several benefits you can expect, such as:
Lower energy bills
Increased comfort
Better indoor air quality
Longer lifespan
Lower maintenance costs
Bedford, MA 95% Furnace and Heat Pump Replacement Process
This Bedford, Massachusetts client would be replacing their 80% furnace and unenclosed air conditioning system with a 95% furnace and Bosch heat pump. The furnace would net 15% more efficiency than the previous furnace (80% vs. 95%). The furnace is supported by the heat pump, utilizing the heat pump until outside temperatures dropped below 30 degrees Fahrenheit.
A 95% furnace is a great choice for Bedford homeowners due to its energy efficiency when temperatures are moderate, and its ability to still perform in the extreme cold.
80% Furnace and Heat Pump Removal Preparation
To begin the replacement process, the natural gas supply to the furnace was turned off. Electrical power to the furnace was also turned off. After that, refrigerant from the air conditioning condenser was reclaimed. Once the refrigerant had been reclaimed, the disassembly process began.
AC Refrigerant Reclaim
Disassembly and Removal
All remaining electrical, gas, and refrigerant connections to the furnace and heat pump were removed first. Next, the units were disconnected from any ductwork they were connected to, including the air ducts and intake and exhaust flues. Once everything was disconnected from the existing assembly, the heat pump was removed from the top of the furnace. Then, the furnace was removed, revealing the cinder block foundation it had been sitting on.
Moving the new Rheem furnace replacement into place within this Bedford client’s home required minimal modification to the existing ductwork. The intake duct was cut back to accommodate the new, larger filter housing.
Cutting Intake Furnace Duct
The new 95% furnace was placed on the old bricks as a foundation to keep the unit off the ground. It was also set up facing away from the open area for ease of install when considering existing gas lines and connections. Once the furnace was in place, the new filter housing was installed.
Furnace Foundation
This involved simply drilling the housing to both the intake duct and the furnace. Both connections were then sealed with foil tape to prevent efficiency loss from escaping air.
Furnace Air Filter Install
The Bosch heat pump was installed on top of the furnace replacement in this Bedford home. The way this unit was set up is classified as cased coil, whereas the previous unit was uncased coil. Minimal modification of the hot side of the ductwork was needed, only a small transition for the long side of the furnace. Otherwise, the duct was joined to the heat pump with a simple slip.
Heat Pump On FurnaceNew Heat Pump Needs Transition To Ductwork
When hooking up the gas supply lines, a new shut-off valve was installed. The valve was updated to current code requirements, those being that the valve needs to be able to be turned by hand without a wrench. A drip tee was also added to collect water and moisture from the natural gas.
Gas Shut Off Valve
New plumbing was run for the drain to the new 4Pro condensate pump. Included in the routing was a deliberate U-shaped pipe. This U-shaped pipe collects sediment and debris from the exhaust condensate so it doesn’t collect in the condensate pump.
Condensate Catch
The AC system was also recharged with refrigerant once the heat pump’s refrigerant lines were reconnected. New intake and exhaust flues were installed, per Massachusetts code.
New Intake and Exhaust Flues
Final Steps
To supplement the new furnace and heat pump, a new GFI outlet was installed along with a power switch controlling power only to the furnace.
GFI Outlet and Kill Switch
Once everything had been installed, the electrician checked all the wiring while the HVAC technician checked all the plumbing connections. Since everything was installed properly, it was time to fire up the new unit to ensure everything was working.
Finished Furnace Replacement
Bedford, MA 95% Furnace Replacement Contractor
Here at MillTown, we provide cost-effective, permanent solutions to keep your home in tip-top shape. We commit to your satisfaction and offer high-quality, same-day service. Our technicians are clean, courteous, and respectful of your home. It is why Massachusetts and New Hampshire homeowners have trusted us for over 35 years. Contact MillTown today if you are a local Bedford homeowner interested in furnace replacement, repair, or maintenance!
I cannot recommend Milltown based on their practices and up charged quote they gave me. To even get a quote, they charge you $85 to come out and evaluate what needs to be done. I needed a hybrid water heater replacement, installation, and piping that had to be brought up to code.Of the 12 contractors who quoted the job, Milltown was the highest by far at $6,991, which is about double the average ($3,400) and $1900 over my second highest quote. This outrageously inflated price included the $750 state rebate for a water heater priced at $1,349. The $6,392 remaining is for the rest of the associated parts and labor.As for the $85 evaluation fee, it completely feels like a scam. If you choose their inflated service, they put the $85 fee towards the service cost but if not, you’re left with that bill. To me this feels as if they are preying on the “sunk cost fallacy” so you don’t waste your $85. Either way, they get a profit; it’s a win-win situation for them. There is no way I can recommend them. There are cheaper options in the area for the same work. Please be diligent and learn from my mistakes. Don’t get a quote from them. Don’t hire their services. I hope this will save you the headache.
I had a badly blocked shower drain. Called Milltown in the morning, and the call was handled in a friendly and professional manner. The call-back to schedule a next-day appointment was also quick, pleasant, and courteous. A subsequent call informing me that my appointment could be squeezed in same day was most welcome, and when the plumber arrived, she quickly and efficiently resolved the issue. Everyone was very pleasant to interact with. Thanks!
Kenny P. Is a top notch plumber! He arrived on time and was incredibly professional. Our situation was quite unique and he was very patient with our problem. Kenny is an incredible representative of Milltown. He would not give up until he solved our issue- all the while working with a smile and great demeanor. Booties on his shoes, left the sink and area cleaner than it was when he arrived. We are SO greatful to him and will be telling everyone to call Milltown! A++++++ for Kenny !!!!!!!
The Gentleman Ralph who came to my home and installed the toilet did a Great job! He was very knowledgeable of what needed to be done , and performed the installation efficiently and with superior professionalism. During and after the job was completed Ralph kept me informed of the services of Milltown. No pun intended I was truly " relieved " after completion of the installation.
I've used Miltown several times now. Each technician has been extremely knowledgeable and helpful. They've resolved every issue in a timely manner. Scheduling an appointment is very easy and the answering service is very helpful in getting this accomplished. Highly recommend!!
I got a toilet replacement and the charged me almost 3,000. I won't them to anyone. They're way to expensive and come to find out its still leaking. Like seriously, if your going to charge the most do the job correctly without any mistakes!!!!!!!!! I won't recommend them to anyone. Call a local plumber would be the better option. On top of that they charged me 2,000 for traveling fees, like your located in Chelmsford - Lowell. I couldn't gave you 40 bucks for gas. They pretty much robbed me.
Making an appointment was fast and easy. Mike arrived exactly on time, and diagnosed the problem very quickly, but still checked other possibilities just to be sure. On the day of the repair, Mike and his partner arrived again on time, with booties in hand. They introduced themselves, interacted playfully with our curious child, and explained exactly what they would be doing. At the end of the day, they provided a full summary of the work, including many before & after photos. They provided some information on next steps, and emailed everything to me on the spot. 100% will use them again!
The pros are Milltown was very professional. They were clean, prompt and the quality of work was good. The cons are they were VERY expensive. I was able to talk them down by approximately 40% and it'd be better if the initial price were reasonable.
Matt and his assistant arrived on time and carefully assessed my exhaust fan replacement. As the fan in place was over 10 years old Matt provided me with the different options I had for how to replace the unit and how it would look when finished. We discussed my options and Matt went to work. Unfortunately it meant Matt needed to access the fan from the attic which was extremely hot and pretty much a crawl space. The job was well done, they were very professional and cleaned up when finished. I would definitely recommend Mill Town for professionalism and fast scheduling. And I would absolutely recommend Matt for electrical work!! Thank you Mill Town!
I needed my kitchen faucet replaced on Friday as we are entertaining the next day. Milltown responded to my inquiry immediately. Customer service was excellent. The technician was there the next day. He was professional in his manner and extremely friendly. He resolved the problem and provided me with insightful information.In my opinion the price was a high but you get what you pay for so yes I recommend Milltown.Shawn M
Outstanding overall experience! They worked with me to meet a critical deadline (thank you Kevin) Great communication, they pick up the phone when i called, return calls promptly, arrive on time as promised and do great work (thank you Josh and Danny) and follow up after the job is completed. I am very happy and will be sure to call them again when i need additional work!
Mathew came to do an electrical safety inspection. He was early, polite and professional. He gave me a fair estimate of work that I need done in my house and was thorough in his inspection - even giving me some extra advice on smoke detectors in my home and explained some issues that I've been having.Definitely will use MillTown again.
Such a pleasure to work with this competent, knowledgeable, and polite team! They follow through on their promises, handle the issue, and clean up after themselves. I only knew that Milltown did plumbing, but I’ll be using them to handle everything I can now that I see their full range of services! Shout out to Izzy and Kenny for being so lovely and helpful!
I had 2 experiences with Mill Town recently.I had a new gas hot water heater installed in my home and was shocked at the price of $3,000 - but proceeded due to lack of how water. No complaints about the tech, he was considerate and nice. But shortly after the install the safety relief valve started to leak. They came back and put an expansion tank on system which made no sense since one had not been needed in the 25 years we had been there. It continued to leak and they then told me the town water pressure was too high and a pressure reducer would be needed. Again, pressure had been the same over the 25 years we had been there (yes I measure it) - and the town water department confirmed same. I refused to accept that and had to travel. When I returned the leak had stopped so I did not pursue further.2nd experience was have leaky tub drain fixed. The only offered to replace the entire drain and not repair it - a bit disappointed about that. The price was a bit high, but the work was high quality.Milltown has great customer service. I feel their prices are high (why 3 stars only) but they are a premium plumbing service so you know things will be done right.
I was delighted to have called Milltown Plumbing and Heating into my home to clean and service my furnace for the very first time (with this company). The technician did an exceptional job and was extremely skilled at what he did, explaining the furnace cleaning step-by-step to ensure the owner knew the process. He ran down his checklist and completed all the electrical checks and readings to reassume me that, even though my furnace was an older model, it was still up and running. I would not hesitate to refer friends and family to Milltown Plumbing and Heating moving forward.
Izzie was the plumber who diagnosed our toilet problem and provided 3 quotes. She was great. She Was 99% sure she could resolve the plug with snake and a fair price. she was very friendly polite and resolved the plug quickly. I would highly recommend her.I was also very pleased with the customer service that Milltown provided. They called to confirm appointments, notify me of change in time due to tech that called in sick and notified me when the plumber was on the way. Very friendly and respectful of my time. Also a fair price to unplug my toilet. Thank you Milltown!!
Liam came in Monday morning to provide us the quote on EV charger. He explained everything in details about the installation & provided us the quote. Quote was reasonable & we agreed to move forward. He came back next day with his co-worker & install the charger. Everything went so smooth. He was very professional & answered all our questions. We are very happy with their work. Will definitely use them again for future needs. Keep up the good work Liam👍🏼
I’ve had very extensive work done by Milltown electricians, hvac and plumbing (hot water and boiler, basement bathroom plumbing and pump installation, whole basement electrical installation) The company has great communication and responsiveness. They are on time, get out quickly to my home and they stand behind their work. With the large scope if projects we have hired them for it is inevitable that something needs attention after the invoice has been paid. Many companies make excuses or find a way to charge an additional cost. They did not do this. This makes me feel they are trustworthy.Additionally, all of their employees (I’ve probably met 5 at this point) speak highly of the company and how it treats them. I like supporting companies that treat their employees fairly and with respect.We joined their membership program and have staved lots of money with it. I have had so many disappointing experiences trying to remodel or maintain my home. It’s nice to finally not have to think about who to call when we have maintenance or projects that need to be done. Great job Milltown!
The Milltown Plumbing team was very professional in all aspects of their work. I had a great experience and am glad that I chose them for their services. They got the job done instantly with no problems which made it a smooth and worry free experience. While encountering finance issues, the team also responded in a professional manner and addressed the issue. They also make your heating options very clear and do not seek to confuse you on getting a service that you do not need done. I highly recommend them if you need heating, AC or draining services done on your home/property!
You really do get what you pay for. Yes they can be pricey but it is worth it. Pedro is the man. I was attempting a DIY repair and learned my lesson trying to play plumber I turned a mole hill into a mountain, ended up with broken fittings and broken pipe and ultimately no toilet for a few days I tried looking at videos and reading tutorials to try and figure out how to remedy my self inflicted disaster. Eventually i bowed my head, checked my ego, threw in the towel and called in the professionals and what a Pro Pedro was man. Not only did they get someone in fast but Pedro was super personable, friendly, very respectful and most importantly clearly a master at his trade who knew what he was doing and truly cared about doing a great job. It’s wonderful seeing someone have true pride in their work and passion for what they do. He accomplished his task quickly and cleanly and left me with 100% confidence in the quality and durability of this repair. I have had so many bad experiences with trade folks but never with Milltown you really do get what you pay for and next time I know to leave it to the Pros. Thanks again for the save Pedro you the man.
Called Milltown for regular maintenance on our gas boiler. Nathan B did a super thorough inspection, then explained our options in a professional and friendly way. I really appreciated the time he took to go over the results of his inspection with me. We chose to do a meaningful repair that we'd been putting off. Price for the repair was very competitive with a quote we'd gotten a year earlier from a different plumbing/HVAC company. Since we started using them last spring, quality of service from Milltown has always been excellent and this was no exception.
My review is more for Pedro my tech, than Milltown. Pedro was amazing! He took the time to walk me through not only my issue, but also just general utility care I should know as a homeowner. He was personable, and really took the time. And it was greatly appreciated! I’d have him back for all my plumbing needs! I think nearly $600 was a little steep to replace a hose spigot… But I was willing to pay it because of the service Pedro provided.
Less than eight hours after I first called Milltown with a dead water heater and no hot water, I now have a brand new unit working perfectly. The technician, Jonathan, and the supervisor with him were wonderful. I am so grateful that I didn’t have to wait several days, and that these folks were so nice to work with. And the dispatcher, Ralph, was very helpful as well. I am very happy right now!
Our shower started leaking the week before I was having surgery. Milltown sent Darrin out to assess our situation . Darrin recommended we completely replace our shower unit . We agreed. He was able to get things expedited and was in our home working on it two days after my surgery. He was kind, knowledgeable, worked cleanly, and efficiently. His partner James was also very good. Thank you Milltown for sending such a good crew.
I was already a Milltown customer for both plumbing and water heater services, so I didn’t hesitate to contact them for some needed electrical work at my 100+ year old house. Based on my experience with this company, I expected good service. The service I received from the Electrical Team was OUTSTANDING!. Matthew H was so helpful during the estimating process, and in his recommendations, and patiently answered all of my questions. On the scheduled work days, Matthew and his team always arrived on time, and were as professional and courteous as they could possibly be. This is a two-family home, and the amount of work that they have completed on time, as promised, has been amazing. So organized, and informative every step of the way, and I’m thrilled with the results. The peace-of-mind I now have in knowing that the work was done correctly by licensed professionals like Matthew and his team is so important, especially for electrical services. I highly recommend Matthew H and the whole Milltown electrical crew!March 23rd: For the last package of work, Matt and Dan came back to install all of the new ceiling light fixtures, all NINE of them. Each new fixture was replacing a really old one that was not LED compatible. The installation was fast, and perfect, and they even cleaned up each area as they went!. Service doesn’t get any better than this. Milltown is the best!!
Customer service was good. They set up an appointment for the day after my call, even though it was not an emergency request. Technicians Pedro and James were friendly, knowledgeable, and very helpful in explaining the repair and costs. I decided not to wait on getting another quote, since the price was within the range I expected. They had their tools right there. After struggling to fix the clog myself for months, the drain finally flows again! I definitely recommend this company for their professional team and quick response.
Furnace replacement near me:
Massachusetts
Acton, MA
Andover, MA
Ayer, MA
Ballardville, MA
Bedford, MA
Billerica, MA
Boxford, MA
Burlington, MA
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Clinton, MA
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Devens, MA
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Dunstable, MA
Georgetown, MA
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Harvard, MA
Haverhill, MA
Hudson, MA
Lancaster, MA
Lawrence, MA
Leominster, MA
Littleton, MA
Lowell, MA
Lunenburg, MA
Lynnfield, MA
Marlborough, MA
Methuen, MA
Middleton, MA
Newburyport, MA
North Reading, MA
Pepperell, MA
Reading, MA
Tewksbury, MA
Topsfield, MA
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Townsend, MA
Tyngsborough, MA
Waltham, MA
Westford, MA
Wilmington, MA
Woburn, MA
New Hampshire
Amherst, NH
Atkinson, NH
Auburn, NH
Bedford, NH
Brookline, NH
Chester, NH
Danville, NH
Hampstead, NH
Hollis, NH
Litchfield, NH
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Manchester, NH
Mason, NH
Merrimack, NH
Milford, NH
Nashua, NH
Pelham, NH
Plaistow, NH
Salem, NH
Sandown, NH
Windham, NH
By Milltown Plumbing
Pepperell, MA Furnace Replacement
Oct 24, 2022
Oct 24, 2022
Pepperell, MA Furnace Replacement
Furnaces
Pepperell’s furnace replacement season is upon us. By this time of year in Pepperell Massachusetts, you have likely turned the heat on to combat those chilly mornings. If you notice your heat isn’t coming on, it could be a sign you need either a furnace repair or furnace replacement. That’s what this customer called MillTown for initially. Shortly thereafter, MillTown Plumbing’s licensed heating contractors were on their way.
Furnace Repair Troubleshooting and Inspection
After inspecting the furnace, technicians noticed that the gas valve was broken. Considering the involvement of replacing the part against the entire furnace, the client opted to refresh the entire heating system. This meant a Rheem gas furnace replacement considering the age of the rest of the components. You should have your furnace inspected once a year in the fall.
You should have your furnace inspected immediately if you notice any symptoms of a failing furnace such as:
Abnormal smells
Non-start
Little or no heat
Constant thermostat adjustments
Uneven heating between rooms
Strange sounds
Triggered carbon monoxide detector
Corrosion around fittings and associated components
It should be noted the benefits of having your furnace replaced:
Energy efficiency
Improved airflow
Lower repair costs
Less frequent repair costs
Quieter function
Peace of mind
Faulty Bryant furnace before being removed
How-To Replace a Furnace
MillTown’s qualified and licensed technicians began by removing this Pepperell client’s old furnace. Before removal, they safely disconnected the gas lines, intake and exhaust flues, electrical connections, and condensate pump. Because the furnace was going to the scrapyard to be recycled for its metal contents, the technicians were able to quickly remove the old furnace without regard for future usability.
How-To Install a Furnace
Once the old furnace was removed, preparation for the new furnace began. The interior intake ductwork had to be cut and modified to accept the new filter style since the new Rheem furnace uses a different filter type. The existing intake and exhaust flues were noted to be out of code, so those were removed in anticipation of installing to-spec piping. Preparation of the new furnace itself included cutting a hole in the side for the intake ductwork and installing feet to keep the furnace off the ground.
Furnace intake duct modification to accept install new, larger filterCutting furnace intake duct port
Furnace Installation
Once everything was removed and prepared, MillTown Plumbing’s technicians were ready to begin the installation process of the new Rheem furnace and brought it to its final location. To begin the furnace replacement, the new furnace air filter housing was fastened to the tabs cut out from the modified intake ductwork and the new furnace. On the exhaust side, the top of the furnace, a foundation for a necessary transition joins the furnace with the exhaust ductwork. Foil tape sealed the intake and exhaust ducting to ensure there were no air leaks while air was circulating through the system.
Furnace Intake & Plumbing Exhaust
MillTown’s contractors installed new intake and exhaust flues made out of PVC and polypropylene, respectively. Purple primer and PVC cement were applied to securely fasten and prevent leaks on the intake PVC pipes. The exhaust pipes utilized clamps and interior gaskets to completely seal themselves off.
Installing these pipes at a slight angle down towards the furnace allows condensation to drain into the condensate pump. Securing the flues are clamps that are fastened to the ductwork or studs. Labeling these pipes “Intake” and “Exhaust” are mandatory to meet code now, so the technicians installed three highly visible graphics on each pipe.
Hanging intake and exhaust flue plumbing
Furnace Condensate Pump and Furnace Wiring
A MillTown licensed electrician joined the install technicians and rerouted an existing outlet to improve overall functionality. One of MillTown’s licensed electricians added a GFCI outlet next to the condensate pump along with a service switch for the furnace to separate the wiring for the furnace and hot water heater. He also wired up the connection for the thermostat. While this was being done, one of the install technicians installed the new plumbing for the condensate pump to begin wrapping up this Pepperell furnace replacement.
Electrical outlet relocation and condensate pump plumbing
Furnace Gas Line Installation
The gas line was rerouted for ease of installation and service of additional components. Thread sealant on the threads of the gas line prevents harmful gas from escaping into the client’s home. Excess air was bled from the gas pipe after the main gas line was turned back on. After bleeding the air out, the furnace was ready for use.
Pepperell Furnace Replacement Contractor Doing it Right
Completed Rheem furnace replacement and plumbing
Along with this furnace install, MillTown offers a carbon monoxide detector and a new thermostat. This client already had their AC unit replaced by MillTown so they had already received a new thermostat, but took advantage of the included carbon monoxide detector, installing it near his staircase.
Costs to replace your furnace vary greatly depending on the furnace price, furnace location, replacement of the associated components, and more.
Pepperell Furnace Replacement Contractor
Here at MillTown, we provide cost-effective, permanent solutions to keep your home in tip-top shape. We commit to your satisfaction and offer high-quality, same-day service. Our technicians are clean, courteous, and respectful of your home. It is why Massachusetts and New Hampshire homeowners have trusted us for over 35 years. Contact us today if you are a local Pepperell homeowner interested in furnace replacement, repair, or maintenance!
I cannot recommend Milltown based on their practices and up charged quote they gave me. To even get a quote, they charge you $85 to come out and evaluate what needs to be done. I needed a hybrid water heater replacement, installation, and piping that had to be brought up to code.Of the 12 contractors who quoted the job, Milltown was the highest by far at $6,991, which is about double the average ($3,400) and $1900 over my second highest quote. This outrageously inflated price included the $750 state rebate for a water heater priced at $1,349. The $6,392 remaining is for the rest of the associated parts and labor.As for the $85 evaluation fee, it completely feels like a scam. If you choose their inflated service, they put the $85 fee towards the service cost but if not, you’re left with that bill. To me this feels as if they are preying on the “sunk cost fallacy” so you don’t waste your $85. Either way, they get a profit; it’s a win-win situation for them. There is no way I can recommend them. There are cheaper options in the area for the same work. Please be diligent and learn from my mistakes. Don’t get a quote from them. Don’t hire their services. I hope this will save you the headache.
I had a badly blocked shower drain. Called Milltown in the morning, and the call was handled in a friendly and professional manner. The call-back to schedule a next-day appointment was also quick, pleasant, and courteous. A subsequent call informing me that my appointment could be squeezed in same day was most welcome, and when the plumber arrived, she quickly and efficiently resolved the issue. Everyone was very pleasant to interact with. Thanks!
Kenny P. Is a top notch plumber! He arrived on time and was incredibly professional. Our situation was quite unique and he was very patient with our problem. Kenny is an incredible representative of Milltown. He would not give up until he solved our issue- all the while working with a smile and great demeanor. Booties on his shoes, left the sink and area cleaner than it was when he arrived. We are SO greatful to him and will be telling everyone to call Milltown! A++++++ for Kenny !!!!!!!
The Gentleman Ralph who came to my home and installed the toilet did a Great job! He was very knowledgeable of what needed to be done , and performed the installation efficiently and with superior professionalism. During and after the job was completed Ralph kept me informed of the services of Milltown. No pun intended I was truly " relieved " after completion of the installation.
I've used Miltown several times now. Each technician has been extremely knowledgeable and helpful. They've resolved every issue in a timely manner. Scheduling an appointment is very easy and the answering service is very helpful in getting this accomplished. Highly recommend!!
I got a toilet replacement and the charged me almost 3,000. I won't them to anyone. They're way to expensive and come to find out its still leaking. Like seriously, if your going to charge the most do the job correctly without any mistakes!!!!!!!!! I won't recommend them to anyone. Call a local plumber would be the better option. On top of that they charged me 2,000 for traveling fees, like your located in Chelmsford - Lowell. I couldn't gave you 40 bucks for gas. They pretty much robbed me.
Making an appointment was fast and easy. Mike arrived exactly on time, and diagnosed the problem very quickly, but still checked other possibilities just to be sure. On the day of the repair, Mike and his partner arrived again on time, with booties in hand. They introduced themselves, interacted playfully with our curious child, and explained exactly what they would be doing. At the end of the day, they provided a full summary of the work, including many before & after photos. They provided some information on next steps, and emailed everything to me on the spot. 100% will use them again!
The pros are Milltown was very professional. They were clean, prompt and the quality of work was good. The cons are they were VERY expensive. I was able to talk them down by approximately 40% and it'd be better if the initial price were reasonable.
Matt and his assistant arrived on time and carefully assessed my exhaust fan replacement. As the fan in place was over 10 years old Matt provided me with the different options I had for how to replace the unit and how it would look when finished. We discussed my options and Matt went to work. Unfortunately it meant Matt needed to access the fan from the attic which was extremely hot and pretty much a crawl space. The job was well done, they were very professional and cleaned up when finished. I would definitely recommend Mill Town for professionalism and fast scheduling. And I would absolutely recommend Matt for electrical work!! Thank you Mill Town!
I needed my kitchen faucet replaced on Friday as we are entertaining the next day. Milltown responded to my inquiry immediately. Customer service was excellent. The technician was there the next day. He was professional in his manner and extremely friendly. He resolved the problem and provided me with insightful information.In my opinion the price was a high but you get what you pay for so yes I recommend Milltown.Shawn M
Outstanding overall experience! They worked with me to meet a critical deadline (thank you Kevin) Great communication, they pick up the phone when i called, return calls promptly, arrive on time as promised and do great work (thank you Josh and Danny) and follow up after the job is completed. I am very happy and will be sure to call them again when i need additional work!
Mathew came to do an electrical safety inspection. He was early, polite and professional. He gave me a fair estimate of work that I need done in my house and was thorough in his inspection - even giving me some extra advice on smoke detectors in my home and explained some issues that I've been having.Definitely will use MillTown again.
Such a pleasure to work with this competent, knowledgeable, and polite team! They follow through on their promises, handle the issue, and clean up after themselves. I only knew that Milltown did plumbing, but I’ll be using them to handle everything I can now that I see their full range of services! Shout out to Izzy and Kenny for being so lovely and helpful!
I had 2 experiences with Mill Town recently.I had a new gas hot water heater installed in my home and was shocked at the price of $3,000 - but proceeded due to lack of how water. No complaints about the tech, he was considerate and nice. But shortly after the install the safety relief valve started to leak. They came back and put an expansion tank on system which made no sense since one had not been needed in the 25 years we had been there. It continued to leak and they then told me the town water pressure was too high and a pressure reducer would be needed. Again, pressure had been the same over the 25 years we had been there (yes I measure it) - and the town water department confirmed same. I refused to accept that and had to travel. When I returned the leak had stopped so I did not pursue further.2nd experience was have leaky tub drain fixed. The only offered to replace the entire drain and not repair it - a bit disappointed about that. The price was a bit high, but the work was high quality.Milltown has great customer service. I feel their prices are high (why 3 stars only) but they are a premium plumbing service so you know things will be done right.
I was delighted to have called Milltown Plumbing and Heating into my home to clean and service my furnace for the very first time (with this company). The technician did an exceptional job and was extremely skilled at what he did, explaining the furnace cleaning step-by-step to ensure the owner knew the process. He ran down his checklist and completed all the electrical checks and readings to reassume me that, even though my furnace was an older model, it was still up and running. I would not hesitate to refer friends and family to Milltown Plumbing and Heating moving forward.
Izzie was the plumber who diagnosed our toilet problem and provided 3 quotes. She was great. She Was 99% sure she could resolve the plug with snake and a fair price. she was very friendly polite and resolved the plug quickly. I would highly recommend her.I was also very pleased with the customer service that Milltown provided. They called to confirm appointments, notify me of change in time due to tech that called in sick and notified me when the plumber was on the way. Very friendly and respectful of my time. Also a fair price to unplug my toilet. Thank you Milltown!!
Liam came in Monday morning to provide us the quote on EV charger. He explained everything in details about the installation & provided us the quote. Quote was reasonable & we agreed to move forward. He came back next day with his co-worker & install the charger. Everything went so smooth. He was very professional & answered all our questions. We are very happy with their work. Will definitely use them again for future needs. Keep up the good work Liam👍🏼
I’ve had very extensive work done by Milltown electricians, hvac and plumbing (hot water and boiler, basement bathroom plumbing and pump installation, whole basement electrical installation) The company has great communication and responsiveness. They are on time, get out quickly to my home and they stand behind their work. With the large scope if projects we have hired them for it is inevitable that something needs attention after the invoice has been paid. Many companies make excuses or find a way to charge an additional cost. They did not do this. This makes me feel they are trustworthy.Additionally, all of their employees (I’ve probably met 5 at this point) speak highly of the company and how it treats them. I like supporting companies that treat their employees fairly and with respect.We joined their membership program and have staved lots of money with it. I have had so many disappointing experiences trying to remodel or maintain my home. It’s nice to finally not have to think about who to call when we have maintenance or projects that need to be done. Great job Milltown!
The Milltown Plumbing team was very professional in all aspects of their work. I had a great experience and am glad that I chose them for their services. They got the job done instantly with no problems which made it a smooth and worry free experience. While encountering finance issues, the team also responded in a professional manner and addressed the issue. They also make your heating options very clear and do not seek to confuse you on getting a service that you do not need done. I highly recommend them if you need heating, AC or draining services done on your home/property!
You really do get what you pay for. Yes they can be pricey but it is worth it. Pedro is the man. I was attempting a DIY repair and learned my lesson trying to play plumber I turned a mole hill into a mountain, ended up with broken fittings and broken pipe and ultimately no toilet for a few days I tried looking at videos and reading tutorials to try and figure out how to remedy my self inflicted disaster. Eventually i bowed my head, checked my ego, threw in the towel and called in the professionals and what a Pro Pedro was man. Not only did they get someone in fast but Pedro was super personable, friendly, very respectful and most importantly clearly a master at his trade who knew what he was doing and truly cared about doing a great job. It’s wonderful seeing someone have true pride in their work and passion for what they do. He accomplished his task quickly and cleanly and left me with 100% confidence in the quality and durability of this repair. I have had so many bad experiences with trade folks but never with Milltown you really do get what you pay for and next time I know to leave it to the Pros. Thanks again for the save Pedro you the man.
Called Milltown for regular maintenance on our gas boiler. Nathan B did a super thorough inspection, then explained our options in a professional and friendly way. I really appreciated the time he took to go over the results of his inspection with me. We chose to do a meaningful repair that we'd been putting off. Price for the repair was very competitive with a quote we'd gotten a year earlier from a different plumbing/HVAC company. Since we started using them last spring, quality of service from Milltown has always been excellent and this was no exception.
My review is more for Pedro my tech, than Milltown. Pedro was amazing! He took the time to walk me through not only my issue, but also just general utility care I should know as a homeowner. He was personable, and really took the time. And it was greatly appreciated! I’d have him back for all my plumbing needs! I think nearly $600 was a little steep to replace a hose spigot… But I was willing to pay it because of the service Pedro provided.
Less than eight hours after I first called Milltown with a dead water heater and no hot water, I now have a brand new unit working perfectly. The technician, Jonathan, and the supervisor with him were wonderful. I am so grateful that I didn’t have to wait several days, and that these folks were so nice to work with. And the dispatcher, Ralph, was very helpful as well. I am very happy right now!
Our shower started leaking the week before I was having surgery. Milltown sent Darrin out to assess our situation . Darrin recommended we completely replace our shower unit . We agreed. He was able to get things expedited and was in our home working on it two days after my surgery. He was kind, knowledgeable, worked cleanly, and efficiently. His partner James was also very good. Thank you Milltown for sending such a good crew.
I was already a Milltown customer for both plumbing and water heater services, so I didn’t hesitate to contact them for some needed electrical work at my 100+ year old house. Based on my experience with this company, I expected good service. The service I received from the Electrical Team was OUTSTANDING!. Matthew H was so helpful during the estimating process, and in his recommendations, and patiently answered all of my questions. On the scheduled work days, Matthew and his team always arrived on time, and were as professional and courteous as they could possibly be. This is a two-family home, and the amount of work that they have completed on time, as promised, has been amazing. So organized, and informative every step of the way, and I’m thrilled with the results. The peace-of-mind I now have in knowing that the work was done correctly by licensed professionals like Matthew and his team is so important, especially for electrical services. I highly recommend Matthew H and the whole Milltown electrical crew!March 23rd: For the last package of work, Matt and Dan came back to install all of the new ceiling light fixtures, all NINE of them. Each new fixture was replacing a really old one that was not LED compatible. The installation was fast, and perfect, and they even cleaned up each area as they went!. Service doesn’t get any better than this. Milltown is the best!!
Customer service was good. They set up an appointment for the day after my call, even though it was not an emergency request. Technicians Pedro and James were friendly, knowledgeable, and very helpful in explaining the repair and costs. I decided not to wait on getting another quote, since the price was within the range I expected. They had their tools right there. After struggling to fix the clog myself for months, the drain finally flows again! I definitely recommend this company for their professional team and quick response.
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By Milltown Plumbing
Homeowners: Are You Guilty of These 10 Common Furnace Mistakes?
Jan 25, 2022
Jan 25, 2022
Homeowners: Are You Guilty of These 10 Common Furnace Mistakes?
Furnaces
Heating
Taking care of the systems in the home is part of being a good homeowner and this is especially true in regards to your furnace. Failing to properly use or maintain the home furnace can result in safety issues, an increased risk of furnace or flue fires, higher than normal utility bills, unexpected repair costs to correct the problem, inefficient heat, shortened lifespan, or even a complete furnace failure. If you are in charge of caring for your home’s furnace, this list of ten common mistakes homeowners often make with their furnaces will help you avoid future problems and ensure that your home stays safe, cozy, and warm all winter long.
Filter change issues
Before the furnace can provide heat to comfort a room, the warm air must first travel through a filter system. This filter system benefits the occupants of the home by removing dust particles and other contaminants from the air, making the air quality of the home healthier and helping the home stay free from contaminants and dust. Over time, the filter becomes clogged and the air can no longer travel efficiently through the filter to warm the room to the level specified by the thermostat setting. this causes the furnace to work harder to try and reach that level and results in higher utility bills and premature aging of the furnace components. To ensure your furnace does not suffer these problems, make sure that you use the filters specified by the furnace manufacturer or installer and ensure that they are changed on schedule. In addition, if the home is subjected to severe winter weather causing the furnace to work harder, changing the filter more frequently will help to keep it running properly.
Failing to schedule annual maintenance by a qualified professional
Even furnaces that are running perfectly can benefit from having an annual maintenance checkup. In addition to cleaning and adjusting your furnace to improve efficiency, your furnace professional will be able to look for signs of developing issues and make proactive repairs to prevent failures and mechanical issues during the winter heating season.
Setting thermostats too high
Setting the thermostat too high forces the furnace to work non-stop to attempt to reach the temperature of the thermostat setting. Instead, choose to keep the thermostat on a normal setting and look at making other changes in your home to help your furnace run more efficiently, such as adding more insulation, covering exposed windows with insulated draperies or blinds, and having a heating professional assess your home to see if your furnace is sized correctly and working as efficiently as it should.
Failing to upgrade or replace aging systems
Postponing furnace service, upgrades, or replacements is not a good way to save money. In most cases, a furnace that is 15 years old or older will run far less efficiently than a newer system, making the utility bills rise sharply. Planning to replace an aging system before it fails or causes utility bills to skyrocket is an excellent way to get the best value from your home’s furnace.
Using cost as the only guide when choosing a new system
When looking for a new system, cost should only be one factor in choosing the replacement system. A quality furnace that offers improved efficiency will end up being less expensive over its lifespan than one that costs less to purchase but results in higher utility and maintenance costs.
Failing to adjust the heat when nobody’s home
Most homeowners can see real savings on their utility costs by installing a programmable thermostat and taking the time to set it to reflect the family’s schedule. While mom and dad are at work and the kids are at school, or the family is sleeping, the thermostat can automatically reduce the temperature in the home creating a significant savings on the utility bill and prolonging the life of your furnace. Your furnace professional can help you select and install the best programmable thermostat for your particular system.
Allowing clutter to build up around the furnace components
Since furnaces are often located in basements, closets, attics, and other seldom used spaces, clutter can really build up around them. This not only creates a potential fire hazard, it also prevents the furnace from having proper air flow which can shorten the life of the system and make it work less efficiently. A good way to keep this from happening is to take a few moments during each filter change to vacuum the area and clear away any clutter near your furnace components.
Disregarding potential signs of trouble, such as odd odors, noises, or visual clues that something may be amiss
Most families become so familiar with their furnaces that they fail to notice when it is actually operating. If a normally quiet furnace begins to make unfamiliar sounds or there are any odd odors, noises, or visual signs that something is different, contact your furnace professional immediately for a maintenance checkup. Noticing these signs and attending to them can be the best way to prevent an emergency failure and costly repairs later.
Failing to keep the furnace components clean or eliminating contaminants
Like any other appliance, your home’s furnace will operate safer and more efficiently when it is kept clean. Allowing dust or other contaminants to build up in or on the components can shorten the lifespan and create conditions that could result in a fire. Using a shop vacuum or a soft, clean cloth to clean the surfaces will help to prevent this type of problems.
Not following manufacturer’s instructions for use, care, and maintenance
Failing to read or follow manufacturer’s instructions for use, care, and maintenance is one of the most common mistakes homeowners make. Furnace models, sizes, and fuel types vary greatly and each one will have specific requirements for peak efficiency and lifespan. To get the most from your furnace, make sure that you learn what the manufacturer recommends and follow the instructions carefully.
For more information about using or maintaining your furnace, ask your furnace professional to assess your system, answer your questions, and help you develop a good maintenance plan.
