SERVICE MANAGER 

Who We Are


MillTown Plumbing, Heating, AC and Drain Cleaning is a family owned business that has been serving communities for over 35 years. We are a steadily growing home service company providing services for plumbing, heating, and cooling in both residential and commercial systems in Massachusetts.


The Big Task


You will build and lead an ideal service department to exceed customer expectations by accomplishing the highest quality service calls, every time.


Key Sub Tasks


  • Work with the dispatch department to make sure the right technician goes to the right job.
  • Bring more energy than you take, because you will set the tone every day for the entire department.
  • Show technicians how to establish customer rapport to provide the right solutions.
  • Manage team schedule to meet ongoing customer demand and seasonal spikes.
  • Inspire technicians to hit their goals.


Desired Skills and Experience


  • Possess the ability to inspire both personal and professional growth in our team members.
  • Ability to provide unparalleled customer satisfaction.
  • Ability to drive team performance to achieve all business goals and objectives.
  • Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
  • Be proficient using a computer and Microsoft Office applications.


What We Offer:


  • Earn $50,000-$60,000 annually
  • Paid Vacation, Personal, and Sick Time
  • Paid Holidays
  • Medical, Dental, Vision Insurance
  • Life Insurance
  • 401k Retirement Plan with Company Match
  • Company Uniforms that are Laundered
  • Opportunity for Growth
  • Paid Ongoing Training
  • Educational Allowances/Reimbursement for Field Related Courses
  • A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at MillTown Plumbing & Heating.


Qualifications:

  • Must pass a background check, drug test and possess a good driving record