DISPATCHER 

About Us:

Milltown Plumbing is a family owned and operated business established in 1979. Ever since the company was founded, we've stayed true to our commitment to the people of Northeastern Massachusetts and Southern New Hampshire: our licensed and bonded plumbers offer honest answers to all of your plumbing questions, and we provide cost-effective, permanent solutions to keep your home healthy and safe. That commitment to your satisfaction has guided us for over 35 years of commercial and residential plumbing service, and the result is that homeowners in Northeastern Massachusetts and Southern New Hampshire trust us more than anyone else for quality plumbing repairs and emergency service.

Job Summary:

We're looking for an exceptional dispatcher to help us achieve profitable revenue. As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company's financial goals.

Benefits:

  • Health
  • Dental
  • Vision
  • 401k and incentive bonuses
  • Paid training opportunities.
  • Life Insurance.
  • Long term and short term disability.

Responsibilities:

  • Evaluate customer calls and assign the best technician to each service appointment.
  • Relay accurate information to technicians, ensuing proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting Milltown.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician's progress.
  • Follow up on leads and unsold work from our technicians.

Requirements:

  • Bachelor degree or equivalent is a plus.
  • 1+ years of experience in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust, defuse conflict and hold others accountable.
  • Engaging personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible and great attitude on life.

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Job Type: Full-time

Experience:

  • transportation: 1 year (Preferred)
  • Typing: 1 year (Required)
  • Customer Service: 1 year (Required)
  • dispatching: 1 year (Required)

Education:

  • Bachelor's (Preferred)

Job distance:

  • Chelmsford, MA: Between 31 and 40 miles (Preferred)

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance

Schedule:

  • Other